Downsides: Brand-new vehicle broke down as we were en route from Denver to Vail. We have been stranded on facet of I-70 for two.five hrs. I do think they got there as immediately as you can, however. Mostly irritated that we needed to haggle for any partial refund instead of one worker apologized to the inconvenience.
Disadvantages: The person who signed us out within the front desk charged me with the fuel package although I explained to him I failed to want it and likewise made an effort to get me signed-up for the insurance policy though I also said I didn't want it. I had to return to the entrance desk right after returning the car to get the charges dropped.
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Execs: Extended wait around at check in (Denver intl airport). look into fantastic. felt like I was bullied into buying insurance but i spoke to the supervisor/manager at look into and he credited my acct. claimed insurance is always optional. All in all a very good encounter. automobile was excellent, clear.
Once i returned the car, i needed to contact spending budget for getting the difference, which they informed me I'd personally in no way have been billed. UGH!!!!!!!!!!!!!
Pros: Really speedy and easy to just take shuttle to receive to rental company. Really helpful polite staff. We have been in and out of their within 10 minutes
Professionals: I skipped my flight. My automobile was then specified to somebody else so no vehicles were being accessible resulting from a hail storm. Jim described there were no autos in Colorado to hire. He then mentioned call back again in an hour to check out what he can perform. I did and Jim observed an auto. Jim saved my complete trip! Technique to go Jim.
Negatives: helpful hints Corners are Minimize everywhere here, just not ample just about anything. Waited a couple of minutes for the tough-all around-the-edges shuttle at the airport when every other airport rental shuttle was possibly there or had shuttles go through at least the moment. On the rental office, waited about one hour in line to get a look at more info vehicle.
Negatives: FOX cancelled my reservation and didn’t tell me- then blamed me for remaining late when I delivered my flight quantity data to them. They gave the full sized SUV that I had reserved to an aged couple before me given that they were complaining in regards to the customer support. So, they definitely cancelled my reservation as they didn’t have a motor vehicle for me as I was standing there at eight Pm with my whole family members and my child is screaming just after traveling all day. They explained to me that they'd do ME a favor and place us again on the shuttle to return to the airport to determine what we'd do from there.
Pros: Was fortuitous adequate to generally be put inside a brand new suburban which was brilliant! The individual at the rental counter was good in assisting me that has a miscalculation about the rental. Lovely contemporary facility in the Denver airport.
Drawbacks: I wound up shelling out 2 times about I compensated on the net, mainly because I entered Denver airport as my site though the car or truck I used to be assigned Once i paid out on the net was basically in a pickup site forty five minutes through the airport (so no shuttle there, and it had been closed by the view point my flight arrived anyway).
Professionals: Maria, your agent was fantastic and very accommodating . She actually produced a big difference. I will come back
Professionals: Customer support, car problem cleanliness, rate, and all the things else were being far outstanding than some other rental car business I've at any time utilised. No surprises. This will be the only rental company I'll use Any more.
Negatives: The automobile was soiled and so was the vehicle seat we used. We didn’t definitely detect until immediately after we still left. Once we pointed it out once we dropped from the car they discounted our Monthly bill.